1. General Information

1.1 This website is operated by Grasshopper Rock. Throughout the site, the terms “we”, “us” and “our” refer to Grasshopper Rock.

1.2 By visiting our site and/or purchasing from us, you agree to be bound by the following
terms, including any additional policies and notices referenced herein.

1.3 We reserve the right to update or modify these Terms and Conditions at any time. The most current version will be available on this page.

2. Eligibility

2.1 By using this site, you represent that you are at least 18 years of age or have the
consent of a legal guardian to use the website.

2.2 You agree not to use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction while using our site.

3. Products and Services

3.1 All products are subject to availability, and we reserve the right to limit the sale of our
products or services to any individual or geographic region.

3.2 We make every effort to display the colours and images of our products accurately, but
we cannot guarantee your device's display will accurately reflect the colours.

3.3 We reserve the right to discontinue any product at any time without notice.

4. Pricing and Payment

4.1 All prices are listed in New Zealand Dollars (NZD) and are inclusive of applicable taxes
unless stated otherwise.

4.2 Prices for our products are subject to change without notice. We reserve the right to
adjust pricing due to market conditions, errors, or changes in the supply chain.

4.3 Payment must be made at the time of placing the order. We accept major credit cards,
debit cards, and other payment methods as specified on the website.

5. Shipping and Delivery

5.1 We aim to process and dispatch orders within two business days of receipt of payment.

5.2 Delivery times may vary depending on the shipping option selected at checkout and the destination within New Zealand.

5.3 You will be responsible for providing accurate delivery information. We will not be liable for any loss or delay due to incorrect or incomplete address details.

5.4 Shipping charges, if applicable, will be displayed at checkout.

6. Returns and Refunds

6.1 If you are not satisfied with your purchase, you may return the product within seven days
of receiving it, provided it is in its original condition and packaging.

6.2 To initiate a return, please contact Grasshopper Rock.
6.3 Refunds will be processed to the original payment method within five days of receipt of the returned item. Shipping costs are non-refundable unless the item is faulty or damaged.

6.4 We reserve the right to refuse refunds if the returned item is not in its original condition.

7. Intellectual Property

7.1 All content on this website, including text, graphics, logos, images, and software, is the
property of Grasshopper Rock or its licensors and is protected by intellectual property laws.

7.2 You may not use, reproduce, or distribute any content from our website without our express written consent.

8. Limitation of Liability

8.1 To the fullest extent permitted by law, Grasshopper Rock shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our
website or products.

8.2 We do not guarantee that your use of our service will be uninterrupted, secure, or error-free.

9. Governing Law

9.1 These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand.

9.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the
courts of New Zealand.

10. Contact Information

10.1 If you have any questions or concerns about these Terms and Conditions, please
contact us at:

Grasshopper Rock

sales@grasshopperrock.co.nz
+64 21 853 908

                                                                        Privacy and Confidentiality Policy

At Grasshopper Rock, we are committed to protecting your privacy and safeguarding your
personal information. This Privacy and Confidentiality Policy outlines how we collect, use, and protect your information in compliance with New Zealand privacy laws, including the Privacy Act 2020.

1. Information We Collect

1.1 Personal Information: When you visit or purchase from our website, we may collect personal information such as your name, address, email, phone number, payment details, and purchase history.

1.2 Non-Personal Information: We may also collect non- personal data such as your IP
address, browser type, and other analytical data to improve our website and services.

1.3 Cookies: Our website uses cookies to enhance user experience. You may choose to
disable cookies in your browser, though this may affect your ability to use certain features of
the website.

2. How We Use Your Information

2.1 To Process Transactions: We use your personal information to fulfil orders, process payments, arrange shipping, and provide you with purchase-related communications.

2.2 Customer Service: Your information helps us respond to customer service inquiries and provide support more efficiently.

2.3 Marketing Communications: With your consent, we may send you promotional emails or
newsletters about our products, offers, or other updates. You may opt out of these communications at any time.

2.4 Improving Our Services: We use the data we collect to improve our website, products,
and customer experience, ensuring it meets your needs and preferences.

3. Disclosure of Information

3.1 Third-Party Service Providers: We may share your personal information with trusted third parties who assist us in processing payments, shipping orders, or providing other essential services. These parties are contractually obligated to protect your information and use it only
for the specific purposes agreed upon.

3.2 Legal Requirements: We may disclose your personal information if required by law, or if we believe such action is necessary to comply with legal proceedings, protect our rights, or prevent fraud or abuse.

3.3 Business Transfers: In the event of a business sale, merger, or acquisition, your personal information may be transferred to the new owners, who will continue to honour the terms of this policy.

4. Data Security

4.1 Protection Measures: We employ security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, and secure payment gateways.

4.2 Data Retention: We retain your personal information only as long as necessary for the
purposes outlined in this policy, or as required by law. Once no longer needed, your
information will be securely deleted or anonymized.

4.3 Your Responsibility: While we take every precaution to secure your data, it is also
important for you to protect your account details and passwords from unauthorized access.

5. Your Rights

5.1 Access and Correction: You have the right to request access to the personal information
we hold about you and to correct or update any inaccuracies.

5.2 Withdrawal of Consent: You may withdraw your consent to the collection or use of your personal information at any time, subject to legal or contractual restrictions.

5.3 Deletion: You have the right to request the deletion of your personal data in certain
circumstances, such as when it is no longer necessary for the purposes it was collected for.

5.4 Complaints: If you believe we have breached New Zealand privacy laws, you have the
right to file a complaint with the Office of the Privacy Commissioner.

6. Confidentiality

6.1 Non-Disclosure: We are committed to maintaining the confidentiality of all personal and sensitive information provided by you. Your information will not be shared with any third party
beyond what is outlined in this policy, without your explicit consent.

6.2 Employee Access: Only authorized employees and contractors who need the information to perform specific services are granted access to personal information. They are required to keep this information confidential and secure.

6.3 Confidential Communications: Any communication between you and our company, whether via email, phone, or other means, will be treated as confidential unless otherwise specified or required by law.

7. International Data Transfers

7.1 If we transfer your personal information to third parties outside of New Zealand, we will ensure that the recipient provides a level of data protection equivalent to the protections under New Zealand law.

7.2 We will only transfer your personal data with your consent and in accordance with
applicable privacy laws.

8. Third-Party Links

8.1 Our website may contain links to third-party websites. These websites are not governed by this Privacy and Confidentiality Policy, and we are not responsible for their content, privacy practices, or data protection measures. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to the Privacy and Confidentiality Policy

9.1 We reserve the right to update or modify this Privacy and Confidentiality Policy at any time. Any changes will be posted on this page, and we encourage you to review it
periodically.

9.2 Your continued use of our website and services after any changes indicates your
acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy and Confidentiality Policy, or if you would like to request access to, correct, or delete your personal information, please contact us at:

Grasshopper Rock
sales@grasshopperrock.co.nz
+64 21 853 908

By using our website and services, you acknowledge that you have read, understood, and
agree to the collection, use, and protection of your personal information as outlined in this
Privacy and Confidentiality Policy.